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新型基础设施建设（简称：新基建）新基建与智能化行业严格来讲，新型基础设施建设所包含的5G基建、特高压、城际高速铁路和城际轨道交通、新能源汽车充电桩、大数据中心、人工智能、工业互联网等七大领域都与智能化行业相关，这与智能化行业的智能特...

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ITIL能给我们带来些什么？——引入ITIL理念进行售后运维管理的设想...

ITIL4CERTIFICATIONSCHEMECANDIDATETRANSITIONJOURNEYSEPTEMBER2018Notforpublicuse1...

ITIL4Foundation...

STRICTLYCONFIDENTIALNOTFORPUBLICCIRCULATIONContents1Introduction41.1ITservicemanagementinthemodernworld41.2AboutITIL4..41.3ThestructureandbenefitsofITIL4...51.4Aboutthisbook..72.Keyconc...

IalreadyholdoneormoreITIL®QualificationITIL®4WheretoStartYESNOITIL®4FoundationwillbeavailableinFeb2019,forthemostuptodatecertificationandstartingpoint.YoucanthenselecttheManagingProfess...

ITILV3ITIL®V3toITIL4FoundationKeyDifferences4PsofservicemanagementProcessfocused:processesandfunctionsPrescriptiveSiloedITIL4Practicefocused:generalmanagement,servicemanagementandtechni...

NOTFORPUBLICUSENOTFORPUBLICUSEITIL4GlossaryTermDefinitionacceptancecriteriaAlistofminimumrequirementsthataserviceorservicecomponentmustmeetforittobeacceptabletokeystakeholders.AgileAnum...